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    Where can I find the best rates?

    Our best rate guarantee and promotions are available at or via our Reservation Department. Contact us by phone on +62 21 2929 2900 or by e-mail at

    What are the services and facilities offered?

    Fraser Residence Sudirman offers a full range of facilities and services within the property including housekeeping services, the Incanto Restaurant, an Olympic-sized Swimming Pool, Gym, Outdoor and indoor kids playrooms and Outdoor tennis courts. For a comprehensive list of our facilities, please visit

    Are there fitness facilities provided?

    Yes, there is a fully-equipped gym, Olympic-sized swimming pool, tennis court, squash court, and basketball court.

    Is internet access provided?

    Complimentary Wi-Fi access is available throughout the property

    What is the check-out time?

    The check out time is at 12:00. Should you like to request for a late check-out, kindly check with our Client Relations Executives.

    What time is breakfast served?

    Breakfast is served from 6:00 - 10:00 AM at our all-day dining restaurant.

    What is the check-in time?


    Are laundry services provided?

    Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.

    What are the available dining options?

    Guests can choose from multiple dining options such as the in-house Incanto Restaurant. There are also famous restaurants at neighbouring shopping malls and dining complexes just 10 minutes away.

    Are newspapers provided?

    Yes, daily newspapers are provided.

    What are the type of beds provided?

    Depending on type of room, we carry both King and Queen-sized beds.

    Are baby cots and extra beds available?

    Baby cots are free of charge and extra beds will be subject to additional charges.

    Are the residences handicap-friendly?

    Yes, our suites are wheelchair-friendly.

    Is on-site parking available and what is the cost?

    Parking is provided complimentary at 1 lot per apartment.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, you may leave your luggage with our concierge.

    Is airport shuttle service provided?

    No, however, airport limousine services can be arranged at the concierge.

    What is the reception operating hours?

    The reception, concierge and security services are 24/7.

    How do I get to the hotel?

    Fraser Residence Sudirman is located at Jalan Setiabudi Raya No. 9, Sudirman, Jakarta 12910 Indonesia. It is a 20-minute drive from Gambir Train Station, a 10-minute walk from Sudirman Station, or a 5-minute walk from Trans Jakarta Busway. Guests can reach Fraser Residence Sudirman from the airport in 45 minutes by airport taxi.

    Are there any recommended shopping destination?

    Guests can expect many shopping and entertainment options at the nearby Grand Indonesia, Plaza Indonesia, Pacific Place, and Ciputra World malls, all less than 15 minutes away.

    Are there any recommended attractions in Jakarta?

    There are lots to see and do in Sudirman and Jakarta, each encounter offering a different and unique experience. Check out the attractions or check with our Client Relations Executives for recommendations.

    Where is the closest bank, ATM and exchange office located?

    There is an ATM Centre located in Fraser Residence Sudirman. Banks are also a 5-minute walk away

    What is the cancellation policy?

    To avoid incurring cancellation charges, cancellation requests must be received 3 days prior to arrival.

    What is the maximum number of guests allowed in each residence type?

    Each apartment covers the following number of guests:
    1 Bedroom: 2 guests
    2 Bedroom: 4 Guests
    3 Bedroom: 6 Guests
    Kindly contact our reservations department for further requests or clarification

    Are pets allowed?

    Unfortunately, we do not allow pets at the moment.